Refund policy

RETURNS AND EXCHANGES

Defective or damaged goods will be replaced. In the circumstance where you consider a product defective, please contact us at your soonest convenience at +27 21 531 2221 (Landline) or +27 62 13 55 011 (WhatsApp or mobile) with details of the product and the details of the damage(s). Pictures might also be helpful in expediting the process. You are also welcome to e-mail us at hello@nbcycles.co.za

You can send the item you consider defective via courier to the address below but we highly recommend that you contact us first.

8 Millside Park, Morningside Road, Pinelands, Cape Town, South Africa 7405

Upon receipt of the returned item(s), we will inspect it and notify you within a reasonable period, the status of replacement on the defected item(s). To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging, with labels attached, undamaged. Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined, or added to, blended, or combined with, or embedded within, other goods or property. Shipping charges for all returns must be prepaid and insured by you.

REFUNDS

You can return unused items in the original packaging within 7 days of your purchase with receipt or proof of purchase. After 7 days or more since your purchase, we cannot offer you a refund nor an exchange.

Upon receipt of the returned item, we will inspect it and notify you via electronic means (e-mail / WhatsApp). If you are entitled to a return, NB Cycles will refund your purchase price to your original method of payment and / or store credit. Sale items are non-refundable and non-exchangeable.

Refunds do not include any shipping and / or handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. We are not responsible for any loss or damage to hardware during shipment and we are not able to guarantee that we will receive your returned item(s). Shipping and handling charges are not refundable; any amounts refunded will not include the cost of shipping and / or handling charges.

CUSTOMISED ORDERS:

For return on special items ordered from a supplier, the client will be held liable for additional handling and shipping costs back to the supplier.

Please note where handling and shipping fee applies, amount of fees subject to changes and are not refundable.

 

EXCEPTIONS

Some items are not refundable nor exchangeable. These include but not limited to: any items that have been opened and / or used, gift cards, as well as sale items. All exceptions are up to the discretion of NB Cycles management. Ts and Cs apply.