Shipping policy

We need to move good stuff from us to you and occasionally from you back to us, read on to see how we can facilitate that.

NB: In-store collection is naturally non-chargeable, as we are enticing you to visit us to put a face to your name. Fully-paid bikes collected in-store include complimentary puncture sealants*, as well as in-house assembly by our workshop - you had us at hello. 

If you have opted for delivery, we will send you the invoice including delivery fees. If you prefer overnight deliveries, we will try to facilitate that to the best of our abilities.

*Please note all bikes sent directly to buyer comes unassembled and without sealants.

 

SHIPPING DISCLAIMER

NB Cycles uses 3rd party couriers for deliveries. Deliveries on average take approximately 1 - 7 working days to be delivered when stock is available. NB Cycles will not be held liable for any delays and incidents in deliveries by 3rd party couriers.

We do not send to PO boxes but will be able to send to your nearest Pudo if the size and weight fits into their locker(s). Please make sure that you have provided the correct delivery details on your order and ensure someone responsible is there to receive your order. We will contact you for rescheduling of delivery for undelivered parcels returned to our office. Please note that you will be charged for any subsequent deliveries. NB Cycles will not be held responsible whatsoever for missing parcels.

SHIPPING IN SOUTHERN AFRICA

NB Cycles will ship your order to selected countries in Southern Africa and will provide you with a quote prior to payment. 

VAT and IMPORT DUTIES: The client will have to pay the VAT of the specific country the order is shipped to. NB Cycles is not responsible for paying any import duty charges. It is the client's responsibility to find out how much the import duty charges are for their specific country before ordering products from NB Cycles.

 

CUSTOMISED ORDERS:

For return on special items ordered from a supplier, the client will be held liable for additional handling and shipping costs back to the supplier.

Please note where handling and shipping fee applies, amount of fees subject to changes and are not refundable.