Email: hello @nbcycles.co.za

Landline: +27 (0) 21 531 2221

WhatsApp: +27 (0) 62 135 5011

NB Cycles, 8 Millside Park, Green Way, Pinelands, Cape Town, South Africa 7405

For your ease of reference, a list of questions often asked. 

Why can't I pay online and have to request for an invoice instead?

We work on a quotation basis, which allows us to confirm the availability with all our suppliers prior to your payment and shipping. (We will honor the prices advertised online.) We will send you all the shipping details and a payment link so you can still pay from the comfort from home - a kiss of tech and a touch of old school.

I am looking for something specific but could not find it on your website.

Our products on the website is not exhaustive. Please contact us to source it for you, we can also provide you with a non-obligatory quotation for your consideration.

I need some guidance on bike sizing and type of bikes.

We do have a guide but some suppliers might have different measurements. Saw something you like but not 100% sure if the size or purpose is suitable? Every rider has different needs and wants, let us walk you through the oasis of choices.

Will I need to build the bike when it arrives?

Not if you collect from our store – all shop collections for complete bikes ordered are assembled in our workshop free of charge. We also give you complimentary puncture sealants. That is how much we want you to have a safe and fun ride.

All bikes are delivered in boxes otherwise and some assembly will be required. We recommend having it assembled safely by a professional bike mechanic.

I want to return or refund something.

Please find all the info you need by clicking here: return, refund and exchange

Do you do insurance quotes? 

Yes we do, but there is a cost of R250 per quote that is fully refundable should you proceed to purchase the quoted item(s) from us. Please contact us with details.

I don't trust you.

Valid and healthy skepticism in today’s climate of online scammers. Our physical store has been around since 2017, see what our customers have to say. It always pays to be careful, if you see anything suspicious on the website, please let us know straightaway.

For everything else, we are just a few clicks away:

WhatsApp us: +27 (0) 62 135 5011

Call us: +27 (0) 21 531 2221

Email us: hello@nbcycles.co.za

NB Cycles, 8 Millside Park, Green Way, Pinelands, Cape Town, South Africa 7405

 

NB Cycles, or Nota Bene Cycles, where it is all about you. Founder Neil Buckland was a national champion when he came to South Africa from UK, family in tow, before he started NB Cycles in Pinelands in 2017. Watch us as we transfer our passion into your rides, be it races, commutes or leisure rides. We advocate fun, regardless of where your bike brings you.

Our brick and mortar shop: NB Cycles, and whilst you are there, we will really appreciate if you can leave us a review. If you think we don't deserve that 5 stars, please let us know, we would love to resolve it with you first.

Ready for your next bike but not sure of the sizing? Let us guide you easily below.

The right bike size depends on the type of bike you are buying, followed by your height, and then your leg inseam.

1: The Type of Bike

Sizing varies with different types of bikes and manufacturers, between road bikes and mountain bikes and naturally, men’s and women’s models.

Consider a bike with a small frame for aggressive riding on more technical terrains, for easier maneuvering. On the other hand, if you are looking to ride faster on more even terrains, you would want to shop for bikes with bigger frame sizes.

All said, it still comes down to your comfort level and your riding style.

 

2: Your height

Bikes are measured by their seat tube length, starting from the center of the bottom bracket or the centre of the the crank arm's bolt.

Again, different manufacturers may measure the frame size differently.

 

 

1: Your leg inseam

You can calculate the suitable bike frame size by multiplying your leg inseam in centimeters to 0.66 or 0.7 depending on what type of bike you are choosing.

• Mountain bikes: Leg inseam (cm) x 0.66

 

• Road bikes: Leg inseam (cm) x 0.7

For example, if your leg inseam inseam is 77cm and you are looking for a road bike, the correct frame size will be 54cm.

 

Stand over height method:

 

Use your calculations above with this chart:

 

 

Still baffled? We are just a message or phone call away: Contact Us

 

Book your bike services here and let us fix the ouchies.

 

We need to move good stuff from us to you and occasionally from you back to us, read on to see how we can facilitate that.

NB: In-store collection is naturally non-chargeable, as we are enticing you to visit us to put a face to your name. Fully-paid bikes collected in-store include complimentary puncture sealants*, as well as in-house assembly by our workshop - you had us at hello. 

If you have opted for delivery, we will send you the invoice including delivery fees. If you prefer overnight deliveries, we will try to facilitate that to the best of our abilities.

*Please note all bikes sent directly to buyer comes unassembled and without sealants.

REFUNDS

You can return unused items in the original packaging within 7 days of your purchase with receipt or proof of purchase. After 7 days or more since your purchase, we cannot offer you a refund nor an exchange.

Upon receipt of the returned item, we will inspect it and notify you via electronic means (e-mail / WhatsApp). If you are entitled to a return, NB Cycles will refund your purchase price to your original method of payment and / or store credit. Sale items are non-refundable and non-exchangeable.

Refunds do not include any shipping and / or handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. We are not responsible for any loss or damage to hardware during shipment and we are not able to guarantee that we will receive your returned item(s). Shipping and handling charges are not refundable; any amounts refunded will not include the cost of shipping and handling charges. 

 

RETURNS AND EXCHANGES

Defective or damaged goods will be replaced. In the circumstance where you consider a product defective, please contact us at your soonest convenience at +27 21 531 2221 (Landline) or +27 62 13 55 011 (WhatsApp or mobile) with details of the product and the details of the damage(s). Pictures might also be helpful in expediting the process. You are also welcome to e-mail us at hello@nbcycles.co.za

You can send the item you consider defective via courier to the address below but we do recommend that you contact us first.

8 Millside Park, Morningside Road, Pinelands, Cape Town, South Africa 7405

Upon receipt of the returned item(s), we will inspect it and notify you within a reasonable period, the status of replacement on the defected item(s). To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging, with labels attached, undamaged. Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined, or added to, blended, or combined with, or embedded within, other goods or property.

2ND-HAND BIKE / PARTS RETURN & REFUND POLICY

Please refer to our policy here.  

EXCEPTIONS

Some items are not refundable nor exchangeable. These include but not limited to: any items that have been opened and / or used, gift cards, as well as sale items. All exceptions are up to the discretion of NB Cycles management. Ts and Cs apply.

 

SHIPPING IN SOUTHERN AFRICA

NB Cycles will ship your order to selected countries in Southern Africa and will provide you with a quote prior to payment. 

VAT and IMPORT DUTIES: The client will have to pay the VAT of the specific country the order is shipped to. NB Cycles is not responsible for paying any import duty charges. It is the client's responsibility to find out how much the import duty charges are for their specific country before ordering products from NB Cycles.

 

SHIPPING DISCLAIMER

NB Cycles uses 3rd party couriers for deliveries. Deliveries on average take approximately 1 - 7 working days to be delivered when stock is available. NB Cycles will not be held liable for any delays and incidents in deliveries by 3rd party couriers.

We do not send to PO boxes but will be able to send to your nearest Pudo if the size and weight fits into their locker(s). Please make sure that you have provided the correct delivery details on your order and ensure someone responsible is there to receive your order. We will contact you for rescheduling of delivery for undelivered parcels returned to our office. Please note that you will be charged for any subsequent deliveries. NB Cycles will not be held responsible whatsoever for missing parcels.

 

CUSTOMISED ORDERS:

For return on special items ordered from a supplier, the client will be held liable for additional handling and shipping costs back to the supplier.

Please note where handling and shipping fee applies, amount of fees are subject to changes and are not refundable.

 

1. GENERAL PRINCIPLES

We sell both new and second-hand bicycles. All returns are handled in accordance with the Consumer Protection Act 68 of 2008 (CPA).

This policy applies to all second-hand bicycles sold by us.

---

2. RETURNS FOR DEFECTS (CPA-MANDATED RETURNS)

If a bicycle is defective, unsafe, or not as described, the customer has the right to choose one of the following within 6 months of purchase:

• Repair, or

• Replacement, or

• Full refund

This is a CPA-mandated right and no handling or restocking fee will apply.

A defect does not include normal wear-and-tear or damage caused by accidents, misuse, neglect, improper storage, or lack of maintenance.

---

3. CHANGE-OF-MIND RETURNS (NOT COVERED BY CPA)

We understand that sometimes a customer may change their mind after purchasing a bicycle. Because the CPA does not require businesses to accept such returns, we accept change-of-mind returns at our discretion only, under the following conditions:

3.1 Time Limit

• The customer must notify us within 7 days of purchase.

• Returns outside this period are not accepted for change of mind.

3.2 Condition of Returned Bike

• The bike must be returned in the same condition as when purchased.

• Reasonable test-ride wear may be acceptable at our discretion.

• Significant wear, new damage, or modifications may result in a deduction or refusal of the return.

3.3 Handling / Reconditioning Fee

If we accept a change-of-mind return, a Handling & Reconditioning Fee will apply to cover:

• Inspection

• Safety checks

• Cleaning

• Adjustments

• Labour

• Loss of resale value

Our standard handling fee is:
5% - 15% of the purchase price or R150 - R750 (whichever applies).

• Higher only if there is measurable value loss

This fee will always be communicated before processing the refund.

---

4. NON-RETURNABLE ITEMS

We are unable to accept returns for:

• Bikes with new damage after purchase

• Bikes modified after purchase

• Bikes with missing parts

• Bikes that have been extensively ridden

• “As-is” or clearance items

• Consignment bikes sold on behalf of a private individual (unless defective)

---

5. CONSIGNMENT SALES

For bicycles sold on behalf of a private owner:

• CPA warranties do not apply

• Returns or refunds cannot be offered without the owner’s consent

• Disputes or faults will be referred back to the owner for resolution

---

6. PROCESS FOR RETURNS

To request a return:

1. Contact us via WhatsApp / email / in-store

2. Provide proof of purchase

3. Bring the bicycle in for assessment

4. We will inspect the item and confirm eligibility

5. Refunds (if applicable) will be processed within 3–7 working days

---

7. OUR COMMITMENT

We aim to be fair, transparent, and ethical in all transactions.
We comply fully with the Consumer Protection Act and strive to resolve matters quickly and professionally.

---

8. POST-SALE DAMAGE & DISPUTES

8.1 Condition at Time of Sale

All bicycles are thoroughly inspected before sale, and their condition is fully disclosed to the customer. As second-hand items, varying levels of wear are normal and explained during the sales process.

8.2 Customer Acknowledgement

By completing the purchase, the customer acknowledges and accepts the condition of the bicycle as demonstrated and explained at time of sale.

8.3 Responsibility After Purchase

Once the bicycle leaves our premises or is delivered, the customer assumes full responsibility for:

• New damage

• Wear-and-tear

• Accidents

• Incorrect maintenance

• Misuse or neglect

We cannot be held liable for damages occurring after the sale.

8.4 Disputed Damage

If a customer claims that certain damage existed before purchase:

• We will inspect the bicycle.

• If necessary, we may refer it to an independent bicycle technician for neutral assessment.

• If the assessment shows the damage is new or inconsistent with the condition at the time of sale, we are not liable for repair, refund, or replacement.

• If evidence suggests the damage was present at sale, we will honour our CPA obligations.

8.5 Photographic Records

For quality control and dispute resolution, we may retain pre-sale photographs of bicycles. These may be used as factual reference in resolving condition disputes.

8.6 Good Faith Policy

We treat all customers with fairness and respect and aim to resolve disagreements professionally and in accordance with the CPA.

NB Cycle's privacy policy, protection of personal information & PAIA manual can be found at the bottom of the web page.